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Covid-19 Response (Updated 5/22/20)

Thank you for taking some time to read our updates here.

We have moved several staff around to new departments in an effort to handle all of the incoming orders as fast as we can. We are back to normal business hours for processing orders (Monday – Friday from 9am-4pm). We are trying to ship same day, but please give us up to 48 business hours for your item to leave our warehouse. We’d rather surprise you and get it out earlier, than promise and not deliver.

Please see our frequently asked questions below so you know what’s going on before your order, or check here to learn more about where we are regarding unfulfilled orders.

“I’m with [Business Name] and I need [Quantity Product].”
We hear you. Our Bulk Bandanas page is still being updated daily with the latest inventory we have in stock and can ship out. Unlike other companies, we are only taking orders on product we know we can ship out to you so you’re not left hanging.

I need a large amount of bulk bandanas quickly, can you help?
Yes. Please see our Bulk Bandanas or our Corporate Orders page. Need something different? You can fill out this form to get put on our list and we’ll reach out to you soon.

When will my product ship?
We are back to normal business hours for processing orders (Monday – Friday from 9am-4pm). We are trying to ship same day, but please give us up to 48 business hours for your item to leave our warehouse. We’d rather surprise you and get it out earlier, than promise and not deliver.

I placed and order and need to cancel.
Send an email to orders@hoorag.com and we will get to it asap!

Can I change my order?
Not at this time. Anything you are attempting to swap out might be out of stock before we get to your order, and then we’re reaching out to try and change your order again. This also causes problems in our inventory which further complicates keeping track of product to make sure the numbers are correct on our website. We can cancel the order you don’t want and you can place the new order, OR if you’re looking to add to your order just place a second order for what you want. We will do our best to locate orders going to the same address and combine them into one package.

When will [fill in the blank] be back in stock?
We are starting to slowly get our inventory back online. For updates on specific items you can follow us on social media (@hoo_rag) or sign up for updates on the specific product page you’re interested in. You’ll get a notice when it comes back online.

Are you still filling custom (or wholesale/direct to store) orders?
Yes! We are opening up custom and wholesale/direct to store orders once more. You can either contact your existing bandana master or get started by reaching out to use here for custom work. For wholesale/direct to store, email us at retail@hoorag.com.

7 thoughts on “Covid-19 Response (Updated 5/22/20)

  1. I just placed an order which came out of my checking account — but no order confirmation was sent to my email — is that normal? Thanks

  2. I am the administrator of an independent affordable senior housing facility in NJ I am responsible for 275 residents. My elderly residents are having trouble with the masks covering their nose and mouth. I will need 550 bandanas, however can you possibly send me a sample? IF not, I will purchase 1 to see if it would work for my residents. Please respond when you can. Thank you.

    1. Hi Cindy, I am sorry for the delayed response. I would love to help you out on this. Please email relationships@hoorag.com and we will be able to help you more that way. Thank you!

  3. I’m a physician assistant planning a community event in June to celebrate our essential workers and front line heroes. Looking for a gift to giveaway to Essential Workers. Any chance Hoorag is able to make a small donation? Any help is greatly appreciated. Thanks for your consideration. God Bless!

    1. Hey Jessica, we would love to try and help however we can! Please email relationships@hoorag.com where we can best assist you. Thank you!

  4. I placed and order #4417111 on April 17th, 2020 and other then confirming my order have yet to receive any info on my order. I realize the back up and delays but atleast an email saying something for customers who already ordered and paid so that we don’t think we are forgotten or getting scammed. I’ve already sent 2 emails and haven’t even gotten a reply! Sad to say but my experience with your company has left me sour and I’m beginning to regret purchasing from you.

    1. Shawn, I am so sorry to hear that. Please email orders@hoorag.com your order number and we will make this right ASAP. Thank you for your support and again we apologize this has been your experience. We will do everything we can to make it right.

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