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Covid-19 Response (Updated 5/22/20)

Thank you for taking some time to read our updates here.

We have moved several staff around to new departments in an effort to handle all of the incoming orders as fast as we can. We are back to normal business hours for processing orders (Monday – Friday from 9am-4pm). We are trying to ship same day, but please give us up to 48 business hours for your item to leave our warehouse. We’d rather surprise you and get it out earlier, than promise and not deliver.

Please see our frequently asked questions below so you know what’s going on before your order, or check here to learn more about where we are regarding unfulfilled orders.

“I’m with [Business Name] and I need [Quantity Product].”
We hear you. Our Bulk Bandanas page is still being updated daily with the latest inventory we have in stock and can ship out. Unlike other companies, we are only taking orders on product we know we can ship out to you so you’re not left hanging.

I need a large amount of bulk bandanas quickly, can you help?
Yes. Please see our Bulk Bandanas or our Corporate Orders page. Need something different? You can fill out this form to get put on our list and we’ll reach out to you soon.

When will my product ship?
We are back to normal business hours for processing orders (Monday – Friday from 9am-4pm). We are trying to ship same day, but please give us up to 48 business hours for your item to leave our warehouse. We’d rather surprise you and get it out earlier, than promise and not deliver.

I placed and order and need to cancel.
Send an email to orders@hoorag.com and we will get to it asap!

Can I change my order?
Not at this time. Anything you are attempting to swap out might be out of stock before we get to your order, and then we’re reaching out to try and change your order again. This also causes problems in our inventory which further complicates keeping track of product to make sure the numbers are correct on our website. We can cancel the order you don’t want and you can place the new order, OR if you’re looking to add to your order just place a second order for what you want. We will do our best to locate orders going to the same address and combine them into one package.

When will [fill in the blank] be back in stock?
We are starting to slowly get our inventory back online. For updates on specific items you can follow us on social media (@hoo_rag) or sign up for updates on the specific product page you’re interested in. You’ll get a notice when it comes back online.

Are you still filling custom (or wholesale/direct to store) orders?
Yes! We are opening up custom and wholesale/direct to store orders once more. You can either contact your existing bandana master or get started by reaching out to use here for custom work. For wholesale/direct to store, email us at retail@hoorag.com.

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